Terms of Service
These Terms govern your use of the petricor website and application (the “Service”). By using the Service, you agree to them. If you don't agree, don't use the Service.
1. Who may use the Service
You must be at least 18 and able to form a binding contract. If you use the Service for an organization, you represent that you're authorized to bind it, and “you” includes that organization.
2. The Service
petricor is an organizational observability platform. The Service is provided as a beta / evolving product: features may change, and availability is not guaranteed.
Enterprise or paid use is governed by a separate written agreement — a Master Subscription Agreement (MSA) and Data Processing Agreement (DPA). Where that agreement conflicts with these Terms, that agreement controls for that customer.
3. Accounts
- Keep your credentials secure; you're responsible for activity under your account.
- Provide accurate information and keep it current.
- Tell us promptly at legal@petricor.ai if you suspect unauthorized use.
- Authentication is handled by our provider (Clerk); their processing is covered in our Privacy Policy.
4. Acceptable use
You agree not to:
- break the law or infringe others' rights;
- access, probe, or disrupt the Service or its infrastructure without authorization;
- reverse-engineer, resell, or sublicense the Service except as allowed by law or a written agreement;
- upload malware, or data you have no right to share;
- misrepresent the Service's output as independently verified where it isn't.
We may suspend or terminate access for a material or repeated breach.
5. Your data and content
You own your data. You retain all rights to the data and content you or your organization connect or submit (“Customer Data”).
You grant petricor a limited, non-exclusive license to host, process, and display Customer Data solely to provide and improve the Service for you, and as permitted by the DPA. We do not sell Customer Data and do not use it to advertise to you.
You're responsible for having the rights and lawful basis to submit Customer Data, including any personal data within it.
6. Our intellectual property
The Service — software, design, models, and content we provide (excluding Customer Data) — is owned by petricor and its licensors. These Terms grant you a limited, revocable, non-transferable right to use the Service; they transfer no ownership.
Feedback you send us may be used without restriction or obligation to you.
7. AI-assisted features
The Service includes AI-assisted features that generate summaries, briefs, and answers. Output can be incomplete or wrong. It is decision support, not professional (legal, financial, or accounting) advice. You are responsible for reviewing output before relying on or acting on it.
8. Third-party services
The Service relies on third parties (e.g. Clerk, Railway, Anthropic, Cloudflare). We're not responsible for their acts or omissions, and their terms may also apply to your use.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or that output will be accurate.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, petricor will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the greater of US$100 or the amounts you paid us for the Service in the 12 months before the claim.
Some jurisdictions don't allow certain limitations, so parts of this may not apply to you.
11. Indemnification
You'll defend and indemnify petricor against third-party claims arising from your Customer Data, your use of the Service, or your breach of these Terms, except to the extent caused by petricor.
12. Fees
Access to the Service requires a paid subscription. Pricing, billing, renewal, and refund terms are set out in the Master Subscription Agreement (MSA) or order form you sign; that agreement controls. Fees are non-refundable except as required by law or as that agreement states.
13. Term and termination
You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or if we discontinue the Service. On termination, your right to use the Service ends; Sections 5–11, 14, and 15 survive.
14. Governing law and disputes
Before filing a claim, you agree to first contact us at legal@petricor.ai and try in good faith to resolve the dispute informally for 30 days.
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in Santa Clara County, California, and you consent to that jurisdiction.
15. General
- Entire agreement. These Terms — together with any MSA, DPA, or order form — are the entire agreement between you and petricor about the Service and replace any earlier agreements on it.
- Severability. If any provision is held unenforceable, the rest stays in effect, and that provision is limited or removed to the minimum extent necessary.
- No waiver. If we don't enforce a provision, that isn't a waiver — we may still enforce it later.
- Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets. They bind permitted successors and assigns.
- Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (e.g. outages, natural disasters, war, or government action).
- Notices. We may give notice by posting on the Service or emailing the address on your account; reach us at legal@petricor.ai.
16. Changes to these Terms
We may update these Terms. Material changes take effect when posted here with a new effective date; continued use means you accept them.
17. Contact
Petricor AI Inc.
legal@petricor.ai